Privacy Policy

Who this policy covers

This Privacy Policy explains how Elen Beauty Studio handles personal information connected with elenbeautystudio.com, inquiries, studio appointments, and our communications. The studio is located in Hallandale Beach, Florida. Fresha and other independent platforms also have their own privacy policies for the services they provide.

Information we receive

• Contact and inquiry details: information you choose to send, such as your name, email address, phone number, message, and requested service.
• Booking records: appointment details, booking history, preferences, and related communications provided directly or through Fresha.
• Consultation information: relevant skin concerns, allergies, treatment history, and other information requested for a suitability assessment. Provide sensitive information through the consultation process specified by your provider.
• Communication preferences: consent records, subscriptions, and opt-out requests, including the number or address needed to respect a request not to contact you.
• Website information: technical data such as IP address, device and browser details, pages visited, and interactions, which may be processed by our hosting, security, embedded-content, or analytics providers.

If you pay through Fresha or another payment provider, that provider processes payment information under its own policies. Do not submit card numbers through this website’s inquiry form, social media messages, or SMS.

How we use information

We use information to answer requests, arrange and manage appointments, assess service suitability, communicate about your visit, provide the services you request, maintain necessary business records, protect the website, and meet applicable legal obligations. Where permitted and consistent with your choices, we may send studio news or promotional communications. We do not treat an inquiry or a booking as automatic consent to SMS marketing.

Fresha booking and client records

Our booking links take you to Fresha. Information entered there may be processed by Fresha to operate its platform and shared with Elen Beauty Studio as needed to handle your appointment, consultation, payments, or communications. Fresha’s processing for its own platform purposes is governed by its Privacy Policy and Terms of Service.

For requests about studio-held records, contact us. For Fresha account access, platform settings, or information held independently by Fresha, use Fresha’s privacy and support channels. We cannot change Fresha’s independent policies on your behalf.

Service providers and disclosures

We may disclose information to providers that help operate the website and studio, including Fresha for booking and client management; EmailOctopus or Mailchimp for the inquiry and email forms currently used on our campaign pages; Cloudflare for hosting and security; and Google for embedded maps, tag management, and form protection. Providers receive information necessary for their functions and are subject to their own applicable terms and privacy notices.

We may also disclose information where required by law or reasonably necessary to address fraud, security incidents, legal claims, or the rights and safety of clients and the studio.

Mobile information and SMS consent: we do not sell mobile phone numbers or SMS opt-in data, or share them with third parties or affiliates for their own marketing or promotional purposes. SMS consent records may be processed by service providers solely as needed to deliver messages, administer preferences, and honor opt-outs, or as required by law.

Email and SMS communications

We use contact details you provide to respond to inquiries and communicate about bookings, appointment reminders, changes, and service information. Promotional email or text messages are separate from appointment administration and depend on the permissions you give and applicable law.

SMS consent: providing a phone number, booking an appointment, or submitting a website inquiry does not by itself authorize promotional texts. Where we offer an SMS program, marketing messages require your separate consent. Consent to marketing is not a condition of purchasing a service. Message frequency varies with your appointments, requests, and the program you choose. Message and data rates may apply.

• STOP: reply STOP to the number that sent a text to opt out of that sender’s SMS program. A final confirmation of your opt-out may be sent. If a sender does not accept replies, use the opt-out instructions in the message, update your Fresha preferences, or contact us directly.
• HELP: reply HELP where replies are supported, or contact the studio using the details below. For a Fresha account or platform issue, use Fresha’s support options.
• Email: use the unsubscribe link in a promotional email to stop marketing from that sender. You may also contact us to request a change to your preferences.
• Fresha preferences: review communication settings in your Fresha account. Fresha’s own messages and messages sent by the studio or another provider may have separate preferences; follow the instructions from the sender concerned.

We honor withdrawal of consent and opt-out requests. Opting out of SMS does not cancel or reschedule an appointment. Use your booking confirmation or contact the studio for appointment changes. We may need to communicate essential booking information through another available channel, subject to your preferences and applicable law.

You confirm that you are authorized to use the email address and phone number you provide. Please tell us if your number changes. Text delivery depends on your carrier and network; carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how communication data is handled.

Cookies, analytics, and embedded maps

The site uses Google Tag Manager, which can load measurement or advertising tags according to the studio’s configuration. Google Maps embeds connect your browser to Google to display our business profile. Campaign forms may load EmailOctopus, Mailchimp, or Google reCAPTCHA resources. These services can receive technical data and may use cookies or similar technology under their own policies.

You can review browser cookie controls, block third-party resources, and use the privacy settings offered by the relevant provider. Blocking these resources may affect maps, forms, or other features. See Google’s Privacy Policy, Cloudflare’s Privacy Policy, EmailOctopus’s Privacy Policy, and Intuit/Mailchimp’s Privacy Statement.

Retention, security, and your choices

We retain information for the purposes described above and for applicable legal, accounting, recordkeeping, and dispute-resolution needs. We may retain limited suppression information to respect an unsubscribe or STOP request. No website or communication channel can be guaranteed completely secure; avoid sending unnecessary sensitive information.

You can ask us to access or correct your information, update communication preferences, or request deletion where applicable. We may need to verify your identity and may retain information when a legal obligation or other permitted basis requires it. Available rights and exceptions depend on the law that applies to your request.

Our website is not directed to children under 13. If you believe a child has provided personal information without appropriate authorization, contact us so we can review the request.

Updates to this policy

We may update this policy when our services or practices change. The date at the top identifies the latest version. A change to this policy does not itself enroll you in marketing or replace consent where consent is required.

Contact Elen Beauty Studio

For privacy requests, communication preferences, or questions about these terms, contact the studio through your Fresha booking or our official Instagram account.

You can also write to Elen Beauty Studio, 1250 E Hallandale Beach Blvd #1009, Hallandale Beach, FL 33009, United States. Include enough information for us to identify the relevant booking or request, but do not send payment card details or sensitive medical information through social media or ordinary text messages.